Online Coaching Curriculum

Data Map Value Data and Goal Setting

Education Creating an Education Plan

Module 5

Module 4

Introduction Materials Goals and Objectives

Introduction Materials Goals and Objectives

Participants in this module will: 1. Develop a process for the reporting of complaints 2. Design a complaint log 3. Will understand the value of data collection and trending Required Reading and/or Video Learning ►► Data Coaching Resource Tools MICA Resources ► ► Sample complaint log

Participants in this module will: 1. Develop an understanding of the value of creating a written annual education plan 2. Identify subject matter experts within the organization Required Reading and/or Video Learning ►► Education Coaching Resource Tools MICA Resources ►► Sample of an orientation checklist for a risk manager/

designated staff person ►► Sample Education Plan

► ► Culpability scale ► ► Anytime Learning Non-MICA Resources

►► The Power of Complaints ►► Jacob, D. (2017). Quality Metrics: Customer Complaints

S/BUS/CC/RMMAT/COACHINGPRO/ONLINECOACHINGCURRICULUM R.4.2019