Online Coaching Curriculum
Data Map Value Data and Goal Setting
Education Creating an Education Plan
Module 5
Module 4
Introduction Materials Goals and Objectives
Introduction Materials Goals and Objectives
Participants in this module will: 1. Develop a process for the reporting of complaints 2. Design a complaint log 3. Will understand the value of data collection and trending Required Reading and/or Video Learning ►► Data Coaching Resource Tools MICA Resources ► ► Sample complaint log
Participants in this module will: 1. Develop an understanding of the value of creating a written annual education plan 2. Identify subject matter experts within the organization Required Reading and/or Video Learning ►► Education Coaching Resource Tools MICA Resources ►► Sample of an orientation checklist for a risk manager/
designated staff person ►► Sample Education Plan
► ► Culpability scale ► ► Anytime Learning Non-MICA Resources
►► The Power of Complaints ►► Jacob, D. (2017). Quality Metrics: Customer Complaints
S/BUS/CC/RMMAT/COACHINGPRO/ONLINECOACHINGCURRICULUM R.4.2019
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